FAQ

Check-in is scheduled for 3:00 pm, and check-out is scheduled for 11:00 am.

We do offer packages to where guests can purchase an early check-in or late check-out. Please know that late check-out is not available in the month of October.

As of January 1, 2025- We’re thrilled to offer you a complimentary dining option at Jaho Artistan Coffee, with locations conveniently situated at 130 Canal Street and 197 Derby Street here in Salem. The voucher is calculated based on the number of nights you’re staying at our property. The voucher can be used toward anything on Jaho’s menu, including coffee, breakfast, lunch, dinner, or their delectable array of desserts. Prefer to stay in? Jaho also delivers directly via their website. Your voucher will be emailed to you shortly before your check-in, using the email address provided during the guest verification process. Please note that all vouchers must be used within 7 days of your stay at The Coach House, and guests must opt in to receiving this voucher.

We also offer larger brunch boxes by Witching Hour Decor, which may be ordered in advance, prior to your stay with us. You may order directly when making a reservation with us, or when on the property. We request 24 hours notice when placing your brunch box order. Brunch boxes will be delivered at a time selected by the guest, and will be made with dietary restrictions in mind. These are not complimentary and do have associated costs.

Absolutely. We are less than half a mile from downtown from all of the historical landmarks, great restaurants and shops. If you are looking to get around Salem without needing to walk, we do have on-site parking (first come, first serve), and the town provides different modes of transportation if needed. Check out what’s around the area, as well as how to get around, here.

Our housekeeping staff is on the property for turn over services, as well as cleaning the common spaces. If you need assistance, we encourage you to take advantage of the personal concierge service. They are only a text away!

Our concierge services run from 7:00 am-7:00 pm daily.

Our concierge services run from 7:00 am- 7:00 pm daily. If you are experiencing issues checking in to the building outside of these hours, please reach out to reservations@coachhousesalem.com.

Unfortunately we do not provide nor have any pack n’ plays or cribs on the property.

We do not have additional beds on site, so we would recommend looking into additional rooms if your party exceeds the maximum number of guests per room.

The rates that are listed on our booking page are per night. By selecting the specific room(s) you are interested in, it will calculate the total of the entire stay on the side of your web page (if on a computer), or on the bottom of your web page (if on your smartphone).

Taxes and fees are not listed in the nightly rate. By selecting the specific room(s), you will find the total amount for your stay including any applicable taxes and fees.

We do not have a kitchen or microwave on-site that guests may use.

We do offer miniature refrigerators in Rooms 8 and 10, at no additional cost. For rooms that do not have that additional amenity, we provide 20L, portable, miniature refrigerator rentals for $50.00.

Although we love our four-legged animals, we do not allow pets on the property.

*Service animals are allowed.

There is not an elevator on our property. Since we are deemed a historical property, we unfortunately were unable to add an elevator. In preparing for your stay, if you are unable to do stairs, please let us know- as we would be happy to move your room to a lower floor (if available).

You are able to book your accommodation right from our website. On our booking page, please select the dates of your stay and total number of guests. The system will show you the available rooms, as well as the price for the nightly rate. By “selecting” your room of choice, you will see the total including taxes and fees, to where you can proceed to the booking page. Through the booking page you will also see a section of “add-ons” that you can apply to your reservation (ex. Late Check Out, Early Check Out, Champagne). After surpassing the add-on page, you will be able to click on the button “Book now”, to confirm your reservation. Following that, you will receive a confirmation e-mail as well as a text message regarding your recent booking.

After completing the booking process you will get an automatic booking confirmation via e-mail, containing details on your reservation, as well as a confirmation text message.

The evening prior to your arrival, you will receive a text message to complete your digital registration with us. Since we are a self check-in hotel with no front desk, and limited staff on site, we require that this registration be filled out prior to your stay. Once you have completed the registration form, the morning of your arrival you will receive your your door access codes to the property just shortly before our scheduled check-in time. You will also find some helpful reminders for during your time with us.

We highly recommend double checking the e-mail and phone number you provided on your initial booking confirmation. If you need to update your contact information, please e-mail: reservations@coachhousesalem.com.

We encourage all of our guests to book directly through our website as it has all of the availability and pricing available to you. If you have any questions or need assistance, you may reach out to our team at reservations@coachhousesalem.com

Before finalizing your reservation please double check that you had entered your email address and phone number correctly. In some cases, our emails can also end up in the “spam folder” so please check it as well. In any case, contact us by email at reservations@coachhousesalem.com as we will be very happy to assist you.

We require all guests to at least be 21 years of age to book a stay with us. At the time of arrival, we do request an ID to be uploaded to your guest verification. If that ID does not list a date of birth that would equal an age of at least 21 years of age, we will cancel the reservation.

You can book as many rooms as are available for the requested, selected period. If you are interested in blocking off the entirety of the hotel, please reach out to events@coachhousesalem.com.

If you are to book with our Standard Rate, or Military Rate- we require a minimum of 50% of your total stay at the time of booking. The remaining balance will be due 7 days prior to your scheduled check-in.

Non-refundable rates require 100% of the full reservation at the time of booking.

We do. At the time of filling out your digital registration form the evening prior to arrival- you will be prompted to enter your credit card information for us to hold a $100 security deposit. If there are damages noticed after a guest checks out, this is in place to cover those damages (provided the guest is indeed at fault).

Security deposits will be released automatically after our staff has fully cleared the room(s) of no damage.

After paying the booking deposit, the remaining balance (if applicable) will be charged automatically by The Coach House, 7 days prior to your check-in with the card that was used to book the reservation. If you need to update your card information please reach out to reservations@coachhousesalem.com. Guests will not receive their check-in information if the reservation has not been paid in full.

We require a valid credit card in order to confirm a reservation.

We currently offer a military discount. This discount requires guests to provide a military ID prior to check-in.

If you are interested in making any changes to your reservation, please contact reservations@coachhousesalem.com.

When your reservation is cancelled, you will get a cancellation confirmation from us- unless you have booked through a 3rd party (ex. Booking.com, Expedia, Priceline). If you do not receive that confirmation within 30 minutes, please contact us at reservations@thehighliner.com. All refunds take 5-10 business days to process.

Standard Rates: Full refund for cancellations made more than 14 days prior to check-in. No refund for cancellations made less than 14 days prior to check-in. Refunds will not be honored for those who cancel 14 days or less from their scheduled arrival date.

*Any Standard Rate reservations made before May 2nd, 2024, will have a 30 day cancellation policy.

Non-refundable Rate: 100% of your reservation is due at the time of booking. If cancelled, no refund is awarded.

Military Rate: Full refund for cancellations made more than 14 days prior to check-in. No refund for cancellations made less than 14 days prior to check-in. Refunds will not be honored for those who cancel 14 days or less from their scheduled arrival date. If you do not produce a military ID at the time of guest verification (evening prior to arrival), you will be charged the full amount for a ‘Standard Rate’ stay.

*Any Military Rate reservation made previously to May 2nd, 2024- will have the original cancellation policy of 30 days.

If you have booked your stay through Booking.com or Expedia, your cancellation policy is listed on your reservation confirmation. If you have booked a non-refundable reservation, the 14 day cancellation policy does not apply to your reservation. If you are to cancel- you will be charged the full amount towards your stay, no refunds.