FAQ

General

Do you serve breakfast or any meals on the property?

We do not serve breakfast or any other meals at The Coach House, however, we are able to recommend some fantastic, local restaurants that are within walking distance of the property. We also provide complimentary coffee, tea, water, as well as a lite snack in each room.

Is The Coach House within walking distance of downtown?

Absolutely. We are less than half a mile from downtown from all of the historical landmarks, great restaurants and shops. If you are looking to get around Salem without needing to walk, we do have on-site parking (first come, first serve), and the town provides different modes of transportation if needed. Check out what’s around the area, as well as how to get around, here.

Are there employees on the property if I need assistance?

Our housekeeping staff is on the property for turn over services, as well as cleaning the common spaces. If you need assistance, we encourage you to take advantage of the personal concierge service. They are only a text away!

Our concierge services run from 7:00 am-7:00 pm daily.

What are the hours of operation for your concierge services?

Our concierge services run from 7:00 am- 7:00 pm daily. If you are experiencing issues checking in to the building outside of these hours, please reach out to reservations@coachhousesalem.com.

Is it possible to order an extra bed/baby cot and how much will it be?

Unfortunately we do not provide nor have any pack n’ plays or cribs on the property.

Are roll-away beds available?

We do not have additional beds on site, so we would recommend looking into additional rooms if your party exceeds 2 guests.

Are the rates on your website per night or the entirety of the stay?

The rates that are listed on our booking page are per night. By selecting the specific room(s) you are interested in, it will calculate the total of the entire stay on the side of your web page (if on a computer), or on the bottom of your web page (if on your smartphone).

Are fees and taxes included in prices?

Taxes and fees are not listed in the nightly rate. By selecting the specific room(s), you will find the total amount for your stay including any applicable taxes and fees.

Booking Process

How do I book my accommodation?

You are able to book your accommodation right from our website. On our booking page, please select the dates of your stay and total number of guests. The system will show you the available rooms, as well as the price for the nightly rate. By “selecting” your room of choice, you will see the total including taxes and fees, to where you can proceed to the booking page. Once you finish the order form and click on the button “Book now”, your reservation will be confirmed shortly to your email address.

How do I know that my reservation is confirmed?

After completing the booking process you will get an automatic receipt email, as well as a booking confirmation, containing details on your reservation.

A week prior, you will receive a Pre-stay confirmation that provides some helpful reminders prior to arriving at The Coach House, as well as policies. Then just two days prior to check-in, you will receive your Welcome email that includes your personalized code to enter the property and reserved room(s), as well as some friendly reminders. Two hours prior to checking in you will receive a message from your personal concierge, assisting you with any questions or requests you may have during your stay.

Can I book your services by telephone, e-mail or fax?

Unfortunately not. If you wish to make a reservation, please do so on our website. If you have any questions or need assistance, you may reach out to our team at reservations@coachhousesalem.com, as well as using the live chat on our booking page, here.

I made a reservation but did not receive any confirmation. What should I do?

Before finalizing your reservation please double check that you had entered your email address correctly. In some cases, our emails can also end up in the “spam folder” so please check it as well. In any case, contact us by email at reservations@coachhousesalem.com as we will be very happy to assist you.

How many rooms can I book at once?

You can book as many rooms as are available for the requested, selected period. If you are interested in blocking off the entirety of the hotel, please reach out to events@coachhousesalem.com.

Payment / Credit card guarantee

Do you require any deposit or payment in advance?

At this time we require a minimum of 50% of your total stay at the time of booking. The remaining balance will be due 7 days prior to your scheduled check-in.

Do you require a security deposit?

We do. The security deposit will be authorized within 48 hours of the check-in date. If there are damages noticed after a guest checks out, this is in place to cover those damages (provided the guest is indeed at fault).

Security deposits will be released automatically 7 days after guests processes the authorization.

How do I pay for our accommodation?

After paying the 50% booking deposit, the remaining balance will be due 7 days prior to your check-in.

Can I make a reservation without a credit card?

We require a valid credit card in order to confirm a reservation.

Do you offer special discounts, (ex. AAA, AARP, first responders)

We do not offer special discounts at this time.

Change of a booking / Cancellation

How do I cancel my booking?

If you are interested in making any changes to your reservation, please contact reservations@coachhousesalem.com.

How do I know that my reservation is cancelled?

When your reservation is cancelled, you will get a cancellation confirmation from us. If you do not receive that confirmation within 30 minutes, please contact us at reservations@coachhousesalem.com. All refunds take 5-10 business days to process.

What cancellation conditions do you have? When at the latest can I change the booking without being charged any fee?

Guests are able to cancel their reservation with no penalty, up to 30 days prior to check-in. After the 30 days, guests will not receive a refund.